A customer came in today and dropped off a prescription. Immediately after looking at it, I realized the doctor had made a mistake (the prescription simply didn't make any sense as he wrote it). I told her that we'd have to call the doctor's office to clarify the prescription, and I told her to check back with us in about 20 minutes to see if we'd gotten the clarification. She agreed and walked away to do some shopping.
I went to call the doctor's office, but of course, I couldn't actually speak to a human being. Therefore, I had to leave a message. Twenty minutes later, the woman came back looking to pick up her prescription. I told her I couldn't get in touch with the doctor and had to leave a message. Then, she flipped out. She demanded her prescription back saying that she needs it right away and will take it to another pharmacy. I tried to explain to her that no other pharmacy would be able to fill the prescription because it was written incorrectly. She didn't care. She stormed out literally stomping her feet like a 4-year old.
What is wrong with people?????? I tell her that the doctor made a mistake, and she gets pissed off at us? Sure, I could have taken a guess as to what the doctor actually wanted, but it would have been just a guess? Would she have been happy if I simply guessed at it? What if I guessed wrong? I guess it doesn't matter to her though. Apparently her time was more important to her than her personal safety.
At times like that, I wish I could whip out a contract that would absolve us from any wrong doing if we filled the prescription incorrectly and have the patient sign it before dispensing. Then after she signed, I could hand her whatever I felt like and say with a smile, "Have a nice day. I hope you don't die!"
Actually... I kind of hope people like that do die.