How can one of the biggest pharmacy benefits managers in the United States be offline for nearly 6 hours on the first business day of the year? Do you know how much that completely fucked up our day in the pharmacy? As if it wasn't bad enough that everyone's insurance cards suddenly stopped working (with 90% of those customers having no idea why), we had to wait 6 hours before we could put a single script through under Anthem. By the time some claims started going through, we had over 30 prescriptions (new ones and refills) just sitting there waiting to be processed.
We filled over 500 prescriptions while dealing with the shit storm of new insurance cards and customer questions. Do you know what it's like to be going crazy and suddenly find over 30 extra prescriptions to fill? It fucking sucks.
The occasional computer glitch is forgivable, even one at such an inopportune time. However, this is the second year in a row that Anthem went down for an extended period of time on the first business day of the new year. Can't they get their shit together before January 2nd? How come Caremark or Express Scripts didn't have this problem?
I could rant all day about this, but I'm too tired at the moment. Anthem, consider yourself lucky that you didn't get the full force of my wrath.