That's what my manager said in reference to the "improved" behavior of one the biggest assholes that fills prescriptions at our pharmacy. For the purpose of this post, the asshole's name is Sal. I wrote about Sal in the past when he decided to report us to the state board of pharmacy because we refused to fill his Lantus prescription when he had no refills left and still had enough insulin to last him for several more days.
That incident was with the previous manager of our store. Our new manager has decided to avoid the possibility of any future episodes by bending over backwards and giving Sal pretty much anything he wants. If it's a weekend and Sal has run out of test strips and doesn't have refills, we'll give him a box and get the refill authorization later. If we don't have enough medication to fill Sal's entire prescription at one time, we'll take some away from another customer (who called well in advance of when they'd run out of medication) so that we could give it to Sal. If Sal is too busy to wait 10 minutes, we'll push Sal's prescription to the top of the pile and get them done right away. Basically, the pharmacy staff is Sal's bitch.
Let me say that I don't necessarily disagree with my manager in his approach to handling Sal. He's just one customer, but he can cause a lot of problems. Therefore, getting him in and out of the pharmacy as quickly as possible while minimizing the chance of him having an outburst is generally a good strategy.
However... When my manager had the nerve to proclaim that Sal has been pretty pleasant recently, I had to call him out on it:
"Of course he's been pleasant lately. I'd be pretty nice too if everyone bent over and kissed my ass all the time. He's not too bad when he gets everything he wants whenever he wants it. However, the second he doesn't get his way, he throws a temper tantrum. The guy is an asshole and any attempt to say otherwise is just wrong."
It's sad and unfortunate that in many cases we act nicer and do more for our worst customers than for our best customers. However, when those asshole customers fill 10 or more prescriptions per month at your store, the threat of them taking their business elsewhere carries some weight. Therefore, we'll put up with more shit and bend over just a little further backwards to keep them happy. It sucks, but it's a reality of the retail world. I accept this reality.
I just refuse to think any more favorably of those assholes when they start acting just a little bit nicer after months of being waited on hand and foot. They're still bottom of the barrel scumbags to me.