A few weeks ago, I wrote about how I would love to make every customer sign a pharmacy contract before using our pharmacy. I just thought of another term to add to it.
- The pharmacy has the right to charge the customer for wasted time. For example, if the pharmacist explains why a copay is high or a drug is not covered, and you choose not to believe him and force him to call the insurance company, if it turns out the pharmacist's initial explanation was correct, you will be charged a fee for wasting the pharmacist's time.
I figure what to charge could be left up to the discretion of each store. My suggestion would be to charge the patient based on the pharmacist's per-minute salary. If the pharmacist makes $60/hr, you would charge the patient $1 for every minute wasted. Therefore, if some dumbass customer forces you to call the insurance company just so they could explain to you what you already know, and this phone call happens to take 10 minutes, you can charge the patient $10 for time wasted.