"Shut the hell up!!!," the cranky old man exclaimed to me. This was an order I had no problem following... mostly because I had yet to say anything to the guy.
I'm not exactly sure what happened. From what I gathered from his conversation with our tech, he called in for a refill on 2 medications that had no refills on them. We faxed refill requests to the doctor, but the doctor had yet to approve them upon the cranky old man's arrival at the pharmacy counter.
I fail to understand how this is at all our fault, but regardless of my common sense, the man got "very frustrated" with us. When I heard him say this, I walked over to try to smooth the situation over and to shield the tech from an undeserved verbal assault. I was just about to ask him if he was completely out of the medication, and I was going to offer to give him a couple days worth until the doctor approves the refills. However, before I could even open my mouth, the man threw his hands up in the air, and muttered, "forget about it. I'm leaving."
"Sir, are you out of your medication?," I inquired politely.
"Just forget it. I'm leaving. Shut the hell up!!!," he proclaimed loudly as he stomped away from the counter.
I couldn't even get mad at him. I just wanted to know what the hell just happened.